In brief
| Shipping costs | If your order fits in a single standard box, you pay a flat rate in the Netherlands and Belgium. Large telescopes are calculated based on size and weight. You will see the exact amount in the shopping cart before you check out. |
| In stock, shipped tomorrow | In stock in our own warehouse in Sneek (Friesland). Will be shipped the next business day with PostNL: in the Netherlands usually delivered a day later, in Belgium within 1 to 2 business days. |
| In stock | In stock in one of our other warehouses. Please allow 2 to 4 business days. |
| Delivery time rest of Europe | 2 to 9 business days in transit after shipping, depending on the country (see the table below) |
| Carrier | PostNL from our warehouse in Sneek. From our warehouse in Germany sometimes a different carrier. |
| Track order | Retrieved from tracking.telescoop.nl, with its own track & trace code per box |
| Pick up or have it delivered | Pick-up by appointment in Sneek, or personal delivery within the Netherlands for an additional fee |
| Thinking time | 30 day |
Want to know where your order is? At tracking.telescoop.nl Enter your order number, postal code, and house number. You will then see the status of each item and when we expect to deliver it.
What does the delivery time on the product page mean?
For each product, you can see how quickly it can reach you. These are the notifications you will encounter, from fastest to slowest.
In stock, shipped tomorrow
The product is in our own warehouse in Sneek. We pack it and it ships out with PostNL on the next business day. In the Netherlands, you will usually receive it a day later, and in Belgium within 1 to 2 business days. If you order on the weekend or a holiday, we will ship it on the next business day.
In stock
The product is in stock at one of our other warehouses. Expect 2 to 4 business days until it reaches you.
A different delivery time
If a delivery time is stated, for example within a week, that is the timeframe within which you can expect to receive it.
On back order
The product has been reordered from the manufacturer. After your order, you can check tracking.telescoop.nl to see when we expect it. If that date is pushed back, we will email you directly, giving you the choice to wait or cancel free of charge.
Do you need it on a specific day, for example as a gift? Then choose a product with shipped tomorrow, or just ask us what is feasible.
How does it work if you order multiple items?
We ship from multiple warehouses in the Netherlands and Germany. If you order items that are located in different warehouses, your order may arrive in more than one package, each with its own track & trace code. You will never pay more shipping costs than the amount you saw at checkout.
If part of your order is not ready yet, we usually ship everything at once as soon as it is complete. Would you prefer to receive the part that is already available sooner? Let us know, and we will see what is possible.
Shipping in the Netherlands and Belgium
From Sneek, we ship with PostNL. As soon as your package has been registered, you will receive the track & trace code by email. Around holidays and in December, it may take a day longer, as we are also dependent on PostNL's sorting centers.
Do you order from Belgium? On our page buy telescope in Belgium Read how shipping, payment with Bancontact, and warranty work for Belgian customers.
International shipping
We ship to almost all of Europe: Germany, France, Spain, Italy, Portugal, Austria, Luxembourg, Denmark, Sweden, Finland, Ireland, Poland, Czech Republic, Slovakia, Slovenia, Hungary, Croatia, Romania, Bulgaria, Greece, Estonia, Latvia, and Lithuania, as well as Switzerland and Norway.
Below you can see how long, on average, a package takes according to PostNL when shipped from the Netherlands, calculated from the time of shipment to the first delivery attempt. You can see the shipping cost for your country in the shopping cart before you check out.
| Country | In transit after shipping |
|---|---|
| Belgium and Luxembourg | 1 to 3 business days |
| Germany, Denmark and France | 2 to 4 business days |
| Austria, Switzerland, Poland, Czech Republic, Slovakia, Slovenia and Hungary | 2 to 5 business days |
| Italy, Spain, Sweden and Romania | 3 to 5 business days |
| Portugal, Finland, Bulgaria, Estonia, Latvia, and Lithuania | 3 to 6 business days |
| Croatia, Greece and Norway | 5 to 9 business days |
| Ireland | 7 to 9 business days |
We also deliver outside of Europe. If your country is not listed, please send us an email to discuss the possibilities.
Please note for deliveries outside the EU, such as Switzerland and Norway: customs may levy import duties or taxes and sometimes hold the shipment for a few days. These costs are separate from our shipping costs and are determined by the local government. For large purchases, check with your customs office in advance so you won't face any surprises.
Large telescopes and Dobsons
If your telescope does not fit in a single regular box, like most Dobsonians from 150 mm (6 inches) and up, large Newtonians, and long optical tubes, we calculate shipping costs based on size and weight instead of a flat rate. You will also see this amount in the shopping cart before you check out.
Most Dobsons from 150 mm and up are shipped in two dozenthe optical tube in one, and the rocker box or mount with accessories in the other. This keeps each box manageable and reduces the risk of damage. The boxes can become separated at the sorting center. If one box arrives first, the second will almost always follow a business day later. You can see both codes on tracking.telescoop.nl.
Would you rather pick it up or have us deliver it?
Do you live nearby? You can pick up your order by appointment in Sneek. Email or text us before you order, and we will schedule a time.
Within the Netherlands, we can also deliver your telescope personally, completely assembled in one go, and if desired, help you get started with the initial setup. Mention it with your order or email us in advance, and you will hear what the cost is for your address and we will schedule a time that suits you.
Damage during transport
We pack with care, but very occasionally something goes wrong along the way. Do you see any dents, tears, or holes in the box upon arrival? If so, take a few photos immediately, even if the contents appear intact. If there is damage to the instrument itself, please email photos of the damage and of the packaging to [email protected].
The transport risk remains with us until delivery. We will arrange a replacement item or another suitable solution and recover the damage from the carrier ourselves.
Return
You have a 30-day cooling-off period. How returns work and what they cost can be read in our return and cancellation policy.
Questions about your order?
Look first at tracking.telescoop.nl, most of that is already there. For everything else, you can email [email protected] (on workdays we usually respond within a few hours), call with (+31) 85 401 4700 or send a WhatsApp message. We can be reached by phone and via WhatsApp from Monday to Friday, from 09:00 to 17:00.