At Telescoop.nl, customer satisfaction is our top priority. If, for any reason, our service or a product does not meet your expectations, we’d like to hear from you. We view a complaint as an opportunity to improve our service and always strive to find an appropriate solution.

This is how our complaint procedure works

Email your complaint to [email protected], with your order number and (in the case of a product complaint) preferably a few photos. You will receive an acknowledgment of receipt within 1 working day, and we aim to provide a substantive solution within 5 working days. If a complaint requires more investigation, we will let you know within that timeframe when you can expect a full response.

We are affiliated with WebwinkelKeur. If you cannot resolve a dispute with us, you can report your dispute free of charge for mediation via WebshopKeur Disputes. If this does not lead to a solution, the dispute can be submitted to the independent dispute committee of WebwinkelKeur, the decision of which is binding for both parties.