Support center
Don't worry, we're always here to help.
Frequently Asked Questions Answered
General
No, we don't have a physical store, but we do have warehouses throughout the Netherlands and Europe. Don't worry: our customer service is available 7 days a week, and all our products are quickly and reliably available from our own stock through our webshop.
Yes, we ship worldwide. Please note that shipping costs and delivery times may vary depending on the destination country.
We accept both USD and EUR. The currency is automatically adjusted based on your location, or you can select it manually on our website.
After placing your order, you will receive a tracking number to monitor your package through the shipping service.
Shipping is free.
Delivery time varies depending on the destination country. Within Europe, it typically takes 1-5 business days, while international shipments may take 5-10 business days.
Yes, you can return your order within 30 days of receipt, provided the product is in its original condition and packaging. Contact our customer service for instructions.
You can reach us via email or the contact form on our website. Our team aims to respond within 24 hours.
We regularly have offers and discounts. Subscribe to our newsletter to stay informed about exclusive deals.
If your product arrives damaged, contact our customer service immediately. Include photos of the damaged product so we can help you quickly.
Absolutely! Our team consists of passionate amateur astronomers and space enthusiasts. We test our products ourselves and know exactly what works and doesn't work for both beginners and advanced users. Whether you want to view the moon for the first time or are looking for deep-sky objects: we always advise from personal experience. Our mission is to make stargazing accessible and fun for everyone.
Questions about specific telescopes
Products
Saved images are automatically stored in your smartphone's photo gallery.
Click the camera icon in the Space Center, then use the menu or shortcut to change modes: landscape, sun, moon, deep sky, or planet.
Click the camera tab in the application and select landscape mode.
To check your smartphone's compatibility, you need to know if you have an iPhone or Android. For iPhones, you need at least iOS 16 and iPhone 8 or higher. For deep sky observations, you need an iPhone 13 or higher. For Android phones, the Samsung Galaxy S20 and higher, Google Pixel 5 and higher, and various Xiaomi and Oppo models are compatible. Tablets and Chromebooks are not compatible. If you can't find the Gravity by Vaonis app in your phone's app store, it means your phone is not compatible.
Yes, the Gravity by Vaonis app uses image stacking technology to enhance captured light and improve the image.
Removable magnets keep your smartphone in place on the Hestia and ensure the phone's lens is correctly aligned with the eyepiece.
It's an optical system with lenses and prisms that direct collected light to the phone's sensor.
Yes, the Hestia is compatible with smartphones that have four cameras, but will only use the main camera to take photos.
The solar filter is only available as part of the Solar Pack or Ultimate Pack and cannot be purchased separately.
Yes, you don't need to remove your case to use Hestia.
Hestia doesn't have a battery. It's an optical system that works without electronics or mechanics. Usage time depends entirely on your smartphone's battery.
A compatible tripod must:
- Fluid head or pan-tilt head with two axes (horizontal and vertical), and a 3/8" thread.
- Be able to support a minimum weight of 500 grams.
- Be stable and sturdy enough to prevent vibrations.
Note: Smartphone tripods and ball heads are not compatible with Hestia.
Yes, with Hestia you can:
- Observe the phases of Venus.
- See Jupiter's moons.
- Distinguish Saturn's rings.
No, Hestia does not have a GoTo function and cannot automatically track objects. The Gravity by Vaonis The app helps you manually aim and track objects. A motorized mount will be available in 2024 to provide these features.
No, Hestia cannot automatically track objects. The Gravity by Vaonis app provides guidance for manual tracking. A motorized mount is being considered for use with Hestia.
Yes, although the app doesn't offer a special mode for daytime observations, you can use Hestia and your smartphone camera to view distant objects like landscapes and animals.
With Hestia and the Gravity by Vaonis app, you can:
- During the day: Observe the sun and sunspots (a solar filter is necessary), as well as total and partial solar eclipses.
- At night: View the moon, stars, and brightest deep-sky objects such as star clusters, nebulae, and galaxies.