Complaints and Dispute Mediation

At telescoop.com, we strive to always provide our customers with the best service. Nevertheless, it may happen that something is not quite to your satisfaction. Do you have a complaint? Let us know, so we can come to a solution together.

Complaint Procedure

We encourage you to first raise complaints with us by emailing us at info@telescoop.nl. We will address your complaint as soon as possible and strive to respond within 5 business days provide an appropriate solution.

Dispute mediation

If our complaint handling does not lead to a resolution, you can submit your dispute for mediation via WebwinkelKeur. More information can be found at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

In addition, it is also possible for EU consumers to file complaints through the ODR platform from the European Commission. This platform is specifically designed to resolve disputes between consumers and traders without court intervention. The ODR platform can be found at http://ec.europa.eu/odr. If your complaint has not already been addressed elsewhere, you are free to file it through the European Union platform.

Contact details

For all your questions and complaints, please contact us at:
Email: info@telescoop.nl
Address: Havenstraat 12A, 8601 BA Sneek, The Netherlands