Support & Contact center
Do you have a question about your order, telescope, maintenance or another question? In our support center you will find answers to frequently asked questions about delivery, use, maintenance, workshops and returns.
Choose your topic
Ordering & Shipping
Do you ship internationally?
Yes, we ship worldwide. Within the Netherlands, Belgium and Germany shipping is free from €100, unless the telescope is larger than 6 inches.
Delivery times are as follows:
✓ Netherlands, Belgium and Germany → 1 to 2 working days
✓ Rest of Europe → 3 to 5 working days
✓ International outside Europe → 5 to 10 working days
→ View the shipping information page for current delivery times by country.
What are the shipping costs?
Within the Netherlands, Belgium and Germany we ship free on orders over $100, unless the telescope is larger than 6 inches. Below that, we charge a fixed low rate. For other countries, we automatically calculate shipping costs during checkout, depending on location and weight.
When will my order be shipped?
Order on a business day before 11:59 p.m.? Then your order, if in stock, shipped the same day. You will automatically receive a confirmation and track & trace as soon as your order is on its way.
→ On the product page you can immediately see if an item is in stock.
How do I know if a product is in stock?
Each product clearly indicates whether it is in stock. Does it say “In stock, available immediately”? Then it is usually shipped the same working day. If it is temporarily sold out, we will indicate the expected delivery time.
→ Having doubts? Please feel free to contact us.
Can I still change my delivery address?
You can, as long as your order has not yet been shipped. Please contact our customer service department as soon as possible at support@telescoop.nl, WhatsApp bottom right (fastest way) or call us at (+31) 85 – 799 04 02. Is your package already on its way? Then we can look at options together through the carrier.
Warranty & Service
How long do I have a warranty?
On all our products as standard 2-year warranty. For some brands this may be longer, we will specifically mention this on the product page.
Does your telescope show a problem within the warranty period? Then of course we will solve it neatly for you.
My product arrived damaged, what should I do?
That, of course, is annoying. Take within 48 hours contact us and send photos of the damage. Then we will provide a quick and appropriate solution, such as replacement or refund.
→ Please read our return and damage guidelines for full details.
What is covered by the warranty?
The warranty covers all manufacturing defects and defects that arise from normal use. Consider faulty electronics, broken mechanical parts or a telescopic lens that stops working without cause.
Not covered:
✗ Damage caused by fall or bump
✗ Misuse or modifications
✗ Wear from heavy use
→ Unsure if something is covered under warranty? Feel free to contact us, we will think with you.
What should I do if my telescope is defective?
Write down the order number of your purchase.
Take pictures or a short video of the problem.
Email us at support@telescoop.nl, we will look with you for the best solution.
→ We will repair or replace the product free of charge if it is under warranty.
How long does a repair take?
It depends on the nature of the problem. In many cases, we will send a replacement part or product immediately. Does the item need to be repaired? Then we will keep you informed of the expected repair time. Usually that is 5 to 15 working days.
→ We always provide a quick, free of charge and transparent solution.
What if my product breaks out of warranty?
We are also happy to help you outside the warranty period. We can supply parts, refer you to a repair partner or, if replacement is more economical, make you a suitable offer on a new model.
→ Contact us for personalized advice.
My telescope was delivered damaged, now what?
Report the damage within 48 hours upon receipt via support@telescoop.nl and attach clear photos. Then we will arrange a solution as soon as possible, whether it is replacement or refund.
→ More info can be found on our returns page.
Do I need to return the product for warranty?
Not always. In many cases we can solve the problem without you having to return anything, for example by sending you a separate part. If a return is necessary, we will send you a free return label and clear instructions.
Workshops & Education
Do you organize workshops or viewing evenings?
Yes, on request we organize stargazing evenings and introductory workshops For groups who want to learn about the universe in an approachable way. Consider:
✓ Learning to work with a telescope
✓ Observing planets, the moon or star clusters by yourself
✓ Asking questions of an expert during a guided session
Our workshops are suitable for schools, universities, companies or events that want to add an educational as well as impressive component.
→ Interested? Mail us at educatie@telescoop.nl for options or a customized proposal.
For whom are these activities intended?
Our stargazing activities focus on:
Educational institutions (high schools, universities, science labs)
Companies (for example, as part of a team day or inspiration session)
Recreational parks and festivals Who want to offer visitors a unique experience
→ We always tailor the program to the level, location and target audience.
Are there educational programs available for schools?
Yes, we support schools in setting up astronomy activities with content that fits the curriculum. No boring lesson plans, but interactive introduction to astronomy that sticks:
✓ Observation assignments with explanations
✓ Practical applications with telescopes
✓ Inspiring questions about planets, stars and space travel
✓ Optionally guided by one of our experts
→ Curious about the possibilities? Mail us at educatie@telescoop.nl - we are happy to think with you.
Can you also come on location?
Sure. We can organize workshops or viewing evenings at your place (school, university, company) or in cooperation with recreation partners in a dark environment. We provide the telescopes, knowledge and guidance - you provide the curious viewers.
→ Location by arrangement, depending on accessibility and weather conditions.
Telescope Advice & Frequently Asked Questions
Which telescope is the best fit for me?
It depends on what you want to see, where you live and how much experience you have. Are you looking from a city garden? Do you want to view mostly planets or just nebulae and galaxies?
Our telescope selection guide will help you get started in 2 minutes.
→ Prefer personal advice? Ask your question via the chat at the bottom right, you'll get a quick answer from an expert.
What is the difference between a lens telescope (refractor) and a mirror telescope (reflector)?
A refractor uses lenses and is ideal for lunar and planetary observations. It is compact, maintenance-free and produces sharp images.
A reflector uses mirrors and captures more light, allowing you to see deep-sky objects such as galaxies and nebulae. It is more sensitive to adjustment (collimation) and slightly larger in size, though.
What magnification do I need?
More magnification is not always better. Usable magnification depends on:
the diameter of your telescope lens or mirror (aperture);
the air quality (seeing);
and the object that you are looking at.
For planets, 100x to 200x magnification is often ideal. For deep-sky, on the contrary, lower magnification (30x-80x) works better to capture more light.
→ Our product pages always give the recommended magnification per telescope.
Can I also take pictures through my telescope?
Yes, but some telescopes are more suitable for that than others. Want to take the occasional photo of the moon with your smartphone? Then a simple eyepiece and holder will suffice.
For more serious astrophotography (such as nebulae or galaxies) you need a telescope with tracking, a suitable camera and good post-processing.
→ Start simple or ask us for advice if you are looking for the right combination.
Do I need to tune or maintain my telescope?
It depends on the type:
Refractors are virtually maintenance-free.
Reflectors need to be collimated from time to time (mirror alignment).
Smart telescopes do this automatically or require minimal settings.
→ With every telescope you get a clear manual. And don't get it right? Then we will be happy to help you.
Contact & Departments
Which e-mail address is best to go to?
It depends on your question. We have several departments you can email directly:
General questions:
✉︎ info@telescoop.nlTechnical support or product issues:
✉︎ techniek@telescoop.nlOrders or delivery status:
✉︎ support@telescoop.nlCollaborations, sales or business inquiries:
✉︎ b2b@telescoop.nlProcurement and supplier contact:
✉︎ inkoop@telescoop.nl
→ Not sure where to go? No problem! Feel free to send us a message at info@telescoop.nl, then we will make sure it gets to the right place.
Can I also speak directly to someone in person?
We can be reached by phone at (+31) 85 – 77 38 046 If you would like to speak to someone. Our customer service is available to you Monday through Saturday from 9 a.m. to 6 p.m.
What are your opening hours?
Our customer service is available from Monday to Saturday from 9 a.m. to 6 p.m.. Within those times, we answer emails, phone calls and live chats as quickly as possible.
Use & Maintenance
How do I focus my telescope properly?
First, use a low magnifying eyepiece (e.g., 25 mm) and aim at a bright object such as the moon or a distant tree. Then slowly turn the focus knob until the image is in focus. After that, you can switch to a higher magnifying eyepiece.
→ Tip: high magnifications produce blur faster in case of vibrations or poor air (seeing). Always start low.
Should I maintain my telescope?
Yes, but fortunately maintenance is limited. Some tips:
✓ Store your telescope dust-free, preferably in a bag or case.
✓ Use a soft cloth (microfiber) for the housing, never for the optics.
✓ Clean lenses or mirrors only when really necessary and then with special optics cleaners.
→ When in doubt, prefer to leave cleaning or adjustment to an expert.
What is collimation, and should I do it?
Collimation is the alignment of the mirrors in a reflector telescope. This provides a sharp and high-contrast image. Refractors (lens telescopes) almost never need to be collimated.
✓ For cheaper Newton reflectors, manual adjustment is sufficient.
✓ With more expensive models or if you do astrophotography, precision collimation is essential.
→ In our manual or blog read step by step how to do this yourself.
How do I get my telescope acclimated?
Take your telescope at least 30 minutes before observation out with it, so that the lenses/mirrors come up to temperature. That way you avoid hot air currents inside that make the image blurry.
→ Large reflectors sometimes take longer, especially in winter.
What is the best way to store my telescope?
✓ Indoors, at room temperature
✓ In a storage case or padded bag
✓ Not in humid areas or direct sunlight
✓ Store loose accessories separately, well protected from dust and scratches
→ Take a look at our product range bags and cases for appropriate protection options.
Should my telescope get used to the outside temperature?
Yes. Put it outside about 30 minutes beforehand so the optics will warm up. This will prevent blurry images due to internal air currents.
Astrophotography & Accessories
Can I take pictures with my telescope?
Yes, but the possibilities vary by telescope type.
For beginners a smartphone holder works fine for capturing the moon or planets.
For more detail or deep-sky you need a telescope with tracking, a suitable camera and sometimes post-processing.
→ Unsure what fits your telescope? Feel free to ask us for advice.
What accessories do I need for astrophotography?
It depends on what you want to photograph. This is a common basic set:
✓ Smartphone holder or adapter
✓ Stable tripod or equatorial mount
✓ T-ring or camera adapter (for SLR)
✓ Moon filter or variable ND filter (for better contrasts)
✓ Tracking (motor or built into smart telescope)
→ Ask AstroBob for a suitable proposal, at the bottom right of your screen
Does every accessory fit every telescope?
No, not every accessory is universal. Always note the following specifications:
Eyepiece view: 1.25 inches is standard, 2 inches on larger models
Threaded or adapter type: important for camera connections
Compatibility with assembly or brand: some accessories are specific
→ On the product pages, we always indicate which models an accessory works with.
What is the difference between a Barlow lens and an eyepiece?
A eyepiece determines your magnification and field of view. A Barlow lens doubles or triples that magnification, depending on the type (e.g., 2x or 3x). In combination, they give more flexibility.
→ A good Barlow will save you multiple eyepieces but quality does matter here.
What filter do I need for stargazing or photography?
Various filters are available for visual use and photography:
Moon filter: tempers brightness of moon
Color filters: increase contrast in planets
UHC or OIII filters: Improve visibility of nebulae (deep-sky)
Solar filter: safe only with reliable, certified filters - never improvise!
→ Always use filters suitable for your telescope type and purpose.
First use & Setup
How do I set up my telescope?
You receive a manual with each telescope, but the basics are almost always the same:
Set the tripod down stably on a flat surface.
Attach the telescope tube securely to the mount.
Assemble the eyepiece holder and the eyepiece itself.
Aim at a distant object to adjust the viewfinder.
Start with a low-magnification eyepiece (e.g., 25 mm).
→ In our starter guide you will find this explained step by step with pictures.
What is the best thing to look at first?
Start with bright, large objects such as:
✓ The moon (preferably during first or last quarter)
✓ Jupiter and/or Saturn (visible as ‘bright stars’)
→ With a 70 mm telescope, you can already see a surprising amount!
Why don't I see anything or is the image out of focus?
Common causes are:
The eyepiece is not seated properly.
The viewfinder is not yet properly adjusted.
You are using too high a magnification right at the start.
The telescope is not yet at outdoor temperature.
You are looking at an object that is not yet above the horizon.
→ Start with a bright object and a low magnification eyepiece. Patience is the key.
Should I let my telescope get used to the temperature first?
Yes. Put the telescope at least 30 minutes outside before you start, especially with large temperature differences. This prevents blurred images due to internal air currents.
How do I use the viewfinder or red-dot finder?
First, aim with the naked eye at a clear object.
Next:
Look through the viewfinder or activate the red-dot.
Center the object in the viewfinder.
Adjust the viewfinder if the object still does not match the image through the telescope.
→ A properly aligned viewfinder saves a lot of frustration.
Telescope Advice & Choice Guide
Which telescope is the best fit for me?
Still in doubt? Don't worry because you don't have to be an expert to choose the right telescope.
Prefer to orient yourself or get personalized advice? With our telescope selection guide discover which model suits you best in 2 minutes, or call our customer service team. All in all, plenty of options! You can also send an email to info@telescoop.nl.
What is the difference between a refractor and a reflector?
A refractor uses lenses, is compact and maintenance-free - ideal for moon and planets.
A reflector uses mirrors, captures more light for its price - better for deep-sky objects, but sometimes requires adjustment (collimation).
→ Read more in our guide: Refractor vs Reflector
Which telescope is suitable for children?
Child-friendly telescopes are light, quick to set up and give instant results. Notice:
✓ Minimum opening of 70 mm
✓ Simple operation (no complex EQ settings)
✓ Bright objects such as the moon or Jupiter visible
→ In our beginner selection see the top rated models for young stargazers.
Which telescope is good for planets? And for deep-sky?
For planets: long focal length, small eyepieces (e.g. 6-10 mm), good sharpness
For deep-sky: large aperture (150 mm or more), low magnification, dark observing area
→ The Sky-Watcher Heritage 130/650 For example, is a strong all-rounder.
Can I get help choosing?
Sure! You can do so by phone, by email to info@telescoop.nl or at the bottom right of your screen. There you will find the WhatsApp chat help, our digital AI assistant. He is fed by experts from Telescoop.com and knows everything about telescopes.
→ Ask us your question and get instant advice tailored to your needs.
Safety & Responsible Use
Is it safe to look at the sun with a telescope?
Only with a certified sunscreen which is placed in front of the telescope lens. Never without a filter, and never with an eyepiece filter alone.
Without proper sunscreen, you can permanently damage your eyes in a split second.
→ Always use filters made specifically for your telescope type.
→ Having doubts? Ask us for help because we are happy to help you look responsibly.
Can children safely use a telescope?
Certainly, if supervised. Note the following points:
✓ Use a stable setup, preferably at child height
✓ Start with bright objects such as the moon or Jupiter
✓ Explain that never look directly into the sun
✓ Don't put a Barlow lens or high magnification on first observations
→ Children as young as 8 years old are fine watching on their own, but supervision is still important.
What is the danger of wrong filters or cheap accessories?
Cheap, unchecked sun filters (e.g., via marketplace or without a CE mark) can be dangerous. They allow potentially invisible infrared radiation through that affects your retina. Poor Barlow lenses or eyepieces can also greatly distort the image or fatigue eyes.
→ Always choose quality accessories from reliable brands. We test our offer thoroughly.
How do I know if my telescope is properly adjusted for safe use?
A properly adjusted telescope feels natural when viewing. There are no vibrations, no strong distortions and no need to force your eye.
When in doubt, use a low-magnification eyepiece and start with the moon or a tree at a distance.
→ Do you have a headache, blurry image or see a double image? Then there is probably an adjustment problem.
Can I leave my telescope outside?
Not recommended. Weather influences such as moisture, temperature fluctuations and dust can affect the optics and electronics.
✓ Always use a transport bag or case
✓ Do not leave the telescope uncovered on a balcony or terrace
✓ Preferably store it indoors, dust-free and dry
→ For smart telescopes: charge them inside or bring a power bank, and use outside only during use.
Returns & Right of Withdrawal
Can I return my telescope?
Yes. At Telescoop.co.uk you have the right to place your order within 14 days after receipt return without giving any reason.
The prerequisite is that the product in original condition and intact packaging is returned.
→ Report your return easily via our return page or contact us.
How exactly does the right of withdrawal work?
After receiving your order, you have 14 days for reflection. Within that period, you can let us know that you want to cancel the order. Then you have another 14 days to return the product.
Please note that in case of visible signs of use or damage, we may apply a depreciation.
→ View the full return policy for more details.
Do I have to pay the return costs myself?
For a normal return (without product defect), shipping costs are at your own expense.
Is there an error on our side, a damaged product or wrong delivery? Then of course we will take care of the return costs.
→ In that case, always contact us first at support@telescoop.nl.
How soon will I get my money back?
Once we receive the product back in good condition, we will refund the purchase price no later than within 5 business days refund via the original payment method. You will receive a confirmation from us once the refund has been processed.
Can I also exchange a telescope for another model?
Yes, exchange is possible as long as the product is unused and undamaged. We will be happy to advise you on an alternative.
Contact us at support@telescoop.nl, we will help you immediately.
Knowledge base & Inspiration
Where can I learn more about stargazing?
At Telescoop.com you will find not only telescopes, but also floor. In our blog section we share practical tips, stargazing guides, and articles on planets, moon phases and deep-sky objects.
→ You don't have to be an expert to get started. We will help you get started step by step.
Do you have a star calendar?
Yes! Every month we publish a review of notable events in the night sky - from moon phases and planetary positions to meteor swarms.
→ View the current star calendar and plan your next observation.
Is there somewhere I can practice recognizing constellations?
Sure. Use our digital planisphere or one of the recommended apps (such as Stellarium) to learn to recognize constellations and planets. We also explain how to ‘read’ the sky in our guides.
→ Start with recognizable patterns such as Orion, the Great Bear or Cassiopeia.
What objects can I see with my telescope?
It depends on your location, telescope type and time of day. Here's an idea:
✓ Moon: craters, mountains and shadows
✓ Jupiter: the four largest moons and cloud bands
✓ Saturn: rings in good seeing
✓ Orion Nebula: gas cloud with star formation
✓ Pleiades: open star cluster, even in small telescopes
→ In our sighting guides find tips by season.
What is the difference between visual observation and astrophotography?
Visual viewing is done with the naked eye through an eyepiece: direct, vivid and without post-processing. Astrophotography requires more technique and processing, but shows more detail. Many people combine both or start visual and build up slowly.
→ Want to discover what suits you? Check out our guide for beginners.
After purchase & support
Will I also get help after my purchase?
Yes, absolutely. At Telescoop.co.uk, service does not stop after your order.
We are happy to help you with:
✓ Questions about use or installation
✓ Technical support in case of problems
✓ Choice of accessories or add-ons
✓ Access to manuals and knowledge guides
→ Email us at support@telescoop.nl or use the chat at the bottom right.
What if I don't understand something about my telescope?
This is quite normal, especially with your first telescope. You can always contact us for explanations, tips or a step-by-step plan. We think with you, so you can get started quickly and continue to enjoy stargazing.
→ You can also consult AstroBob: our digital assistant provides instant explanations based on your question.
Are spare parts or individual accessories available separately?
Yes. From eyepieces to tripods and filters, many parts you can order separately.
Even parts of older models are often still available through us or our suppliers.
→ Feel free to send an email with your model and desired parts, and we'll figure it out.
Do you have a user manual?
Yes, you will receive a basic manual with each product. We also offer additional support online via:
✓ Our starter guides
✓ Blogs with tips for beginners
✓ Seasonal calendars for observing objects
✓ FAQs by telescope type
→ Looking for something specific? Feel free to ask via email or chat.
Do you also offer help with expansion or upgrades?
Sure. If you want to move on after a while, for example towards deep-sky or astrophotography, we are happy to think about it:
✓ Suitable eyepieces and filters
✓ Barlow lenses and adapters
✓ Compatible cameras or smartphone holders
→ We make sure your investment can grow with you.
Prefer contact by phone or email?
We can be reached by email at support@telescoop.nl if you need help - or reached by phone at
(+31) 85 – 77 38 046. A general question? Then send an email to info@telescoop.nl.
Opening hours:
Monday through Saturday from 9 a.m. to 5:30 p.m.
Support & Contact Center - personal advice from true experts
Buying a telescope often raises more questions than you expect beforehand. That makes sense: it's not an everyday purchase. With a telescope, you don't just look far away, you literally look back in time, at light that is sometimes millions of years away.
At Telescoop.com, we understand that wonder, but also the doubt that comes with it. That's why we won't leave you alone.
Real experts, not scripts
Our customer service is not made up of call center employees, but of people who stargaze, photograph and test themselves. They know exactly what works and what doesn't in practice. Whether you want to know which model suits you, need help focusing or are curious about what you can see with a particular telescope - you will receive honest and personal advice from someone who does it themselves.
Direct contact
We can be reached from Monday through Saturday, 09:00-17:30 a.m. via:
Phone: (+31) 85 - 77 38 046 or WhatsApp (bottom right)
No drop-down menus or wait times, just someone immediately thinking along.
Help after your purchase
Our service doesn't stop once your telescope is delivered, only then it begins. We help you step by step with:
clear manuals and guides for installation, alignment and maintenance;
personal tips To get the most out of your telescope;
workshops and demonstrations for schools, businesses or associations;
parts and extensions If you want to advance in the hobby later.
Assurance from a specialist
Telescoop.com is a family business with a passion for astronomy. We combine knowledge, service and stock under one roof, so you always know where you stand. No automated answers, but guidance from real enthusiasts.
Are you ready to explore the universe? We'll help you find the right starting point with advice that extends beyond the lens.
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