Complaints and Dispute Mediation
At telescoop.nl, we strive to always provide our customers with the best service. However, sometimes things may not go entirely as desired. Do you have a complaint? Let us know so we can work together to find a solution.
Complaint Procedure
We recommend first reporting complaints to us by emailing info@telescoop.nl. We will process your complaint as quickly as possible and aim to provide a suitable solution within 5 business days.
Dispute Mediation
If our complaint handling does not lead to a solution, you can submit your dispute for mediation through WebwinkelKeur. You can find more information about this at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.
Additionally, consumers in the EU can also submit complaints through the European Commission’s ODR platform. This platform is specifically developed to resolve disputes between consumers and businesses without court intervention. The ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being handled elsewhere, you are free to submit it through the European Union platform.
Contact Details
For all your questions and complaints, you can contact us via:
Email: info@telescoop.nl
Address: Havenstraat 12A, 8601 BA Sneek, Netherlands
