Support Contact Center
Do you have a question about your order, telescope, maintenance, or something else? In our support center, you'll find answers to frequently asked questions about delivery, use, maintenance, workshops, and returns
Choose your topic
Ordering Shipping
Do You Ship Internationally?
Yes, we ship worldwide. Within the Netherlands, Belgium, and Germany, shipping is free for orders over €100.
Delivery times are as follows:
✓ Netherlands, Belgium, and Germany → 1 to 2 business days
✓ Rest of Europe → 3 to 5 business days
✓ International outside Europe → 5 to 10 business days
→ Check the shipping information page for current delivery times per country.
What are the Shipping Costs?
Within the Netherlands, Belgium, and Germany, we offer free shipping on orders over €100. Below that, we charge a fixed low rate. For other countries, shipping costs are automatically calculated during checkout, depending on location and weight.
When Will My Order be Shipped?
Order on a business day before 23:59? If in stock, your order will be shipped the same day. You’ll automatically receive a confirmation and track trace once your order is on its way.
→ On the product page, you can immediately see if an item is in stock.
How Do I Know if a Product is in Stock?
Each product clearly indicates if it’s in stock. Does it say “In stock, immediate delivery”? Then it’s usually shipped the same business day. Is it temporarily out of stock? We’ll indicate the expected delivery time.
→ Not sure? Feel free to contact us.
Can I Change My Delivery Address?
Yes, as long as your order hasn’t been shipped. Contact our customer service as soon as possible via support@telescoop.nl or call us at (+31) 85 – 77 38 046. Is your package already on its way? Then we can look at options through the carrier together.
Warranty Service
How Long is My Warranty?
All our products come with a standard 2-year warranty. For some brands, this may be longer, which we’ll specifically mention on the product page.
If your telescope shows a problem within the warranty period, we’ll of course resolve it properly for you.
My Product Arrived Damaged, What should I Do?
That’s unfortunate. Contact us within 48 hours and include photos of the damage. We’ll ensure a quick and appropriate solution, such as replacement or refund.
→ Read our return and damage guidelines for all details.
What’s Covered under Warranty?
The warranty covers all manufacturing defects and issues that arise during normal use. Think of defective electronics, broken mechanical parts, or a telescope lens that stops working without cause.
Not covered:
✗ Damage from drops or impacts
✗ Misuse or modifications
✗ Wear from intensive use
→ Not sure if something is covered under warranty? Feel free to contact us, we’ll think along with you.
What should I Do if My Telescope is Defective?
Note the order number of your purchase.
Take photos or a short video of the problem.
Email us at support@telescoop.nl, and we’ll look at the best solution with you.
→ We’ll repair or replace the product free of charge if it’s covered under warranty.
How Long Does a Repair Take?
That depends on the nature of the problem. In many cases, we’ll send a replacement part or product right away. Does the item need repair? Then we’ll keep you informed of the expected repair time. Usually, it’s 5 to 15 business days.
→ We always ensure a quick, free, and transparent solution.
What if My Product Breaks outside the Warranty Period?
We’re happy to help even outside the warranty period. We can supply parts, refer you to a repair partner, or if replacement is more economical, make you a suitable offer on a new model.
→ Contact us for personal advice.
My Telescope Was Delivered Damaged, What Now?
Report the damage within 48 hours of receipt via support@telescoop.nl and include clear photos. We’ll arrange a solution as quickly as possible, whether that’s replacement or refund.
→ Find more info on our returns page.
Do I Need to Return the Product for Warranty?
Not always. In many cases, we can solve the problem without you having to return anything, for example by sending a spare part. If return is necessary, you’ll receive a free return label and clear instructions from us.
Workshops Education
Do You Organize Workshops or Viewing Nights?
Yes, upon request we organize stargazing nights and introductory workshops for groups who want to get acquainted with the universe in an accessible way. Think of:
✓ Learning to work with a telescope
✓ Observing planets, the moon, or star clusters yourself
✓ Asking questions to an expert during a guided session
Our workshops are suitable for schools, universities, companies, or events looking to add an educational and impressive component.
→ Interested? Email us at educatie@telescoop.nl for the possibilities or a customized proposal.
Who are these Activities Intended for?
Our stargazing activities are mainly aimed at:
Educational institutions (high schools, universities, science labs)
Companies (for example as part of a team day or inspiration session)
Recreation parks and festivals wanting to offer visitors a unique experience
→ We always tailor the program to the level, location, and target audience.
Are Educational Programs Available for Schools?
Yes, we support schools in setting up astronomical activities with content that aligns with the curriculum. Not boring lesson packages, but interactive introductions to astronomy that stick:
✓ Observation assignments with explanation
✓ Practical applications with telescopes
✓ Inspiring questions about planets, stars, and space travel
✓ Optionally guided by one of our experts
→ Curious about the possibilities? Email us at educatie@telescoop.nl – we’re happy to think along with you.
Can You also Come to our Location?
Certainly. We can organize workshops or viewing nights at your location (school, university, company) or in collaboration with recreation partners in a dark environment. We provide the telescopes, knowledge, and guidance – you provide the curious observers.
→ Location by agreement, depending on accessibility and weather conditions.
Telescope Advice FAQs
Which Telescope is Best for Me?
That depends on what you want to see, where you live, and how much experience you have. Are you viewing from a city garden? Do you mainly want to look at planets or rather nebulae and galaxies?
Our telescope selection guide helps you find the right choice in 2 minutes.
→ Prefer personal advice? Ask your question via the chat in the bottom right, you’ll quickly get an answer from an expert.
What’s the Difference between a Refractor Telescope and a Reflector Telescope?
A refractor uses lenses and is ideal for moon and planet observations. It’s compact, maintenance-free, and provides sharp images.
A reflector uses mirrors and captures more light, allowing you to see deep-sky objects like galaxies and nebulae. It is more sensitive to adjustment (collimation) and slightly larger in size.
What Magnification Do I Need?
More magnification isn’t always better. Usable magnification depends on:
the diameter of your telescope lens or mirror (aperture);
the air quality (seeing);
and the object you’re viewing.
For planets, a magnification of 100x to 200x is often ideal. For deep-sky, a lower magnification (30x-80x) actually works better to capture more light.
→ Our product pages always show the recommended magnification per telescope.
Can I also Take Photos through My Telescope?
Yes, but some telescopes are more suitable than others. Want to occasionally take a photo of the moon with your smartphone? Then a simple eyepiece and holder will suffice.
For more serious astrophotography (like nebulae or galaxies) you need a telescope with tracking, a suitable camera, and good post-processing.
→ Start simple or ask us for advice if you’re looking for the right combination.
Do I Need to Adjust or Maintain My Telescope?
That depends on the type:
Refractors are virtually maintenance-free.
Reflectors need occasional collimation (mirror alignment).
Smart telescopes do this automatically or need minimal settings.
→ Each telescope comes with a clear manual. And if you’re stuck? We’re happy to help.
Contact Departments
Which Email Address should I Use?
That depends on your question. We have different departments you can email directly:
General questions:
✉︎ info@telescoop.nlTechnical support or product issues:
✉︎ techniek@telescoop.nlOrders or delivery status:
✉︎ support@telescoop.nlPartnerships, sales, or business inquiries:
✉︎ b2b@telescoop.nlPurchasing and supplier contact:
✉︎ inkoop@telescoop.nl
→ Not sure where to go? No problem! Feel free to send us a message via info@telescoop.nl, and we’ll make sure it gets to the right place.
Can I also Speak to Someone Directly?
We can be reached by phone at (+31) 85 – 77 38 046 if you want to speak to someone. Our customer service is available Monday through Saturday from 9:00 AM to 6:00 PM.
What are your Opening Hours?
Our customer service is available Monday through Saturday from 9:00 AM to 6:00 PM. During these hours, we respond to emails, phone calls, and live chats as quickly as possible.
Use Maintenance
How Do I Focus My Telescope Properly?
First use a low-power eyepiece (e.g., 25mm) and aim at a bright object like the moon or a distant tree. Then slowly turn the focus knob until the image is sharp. After that, you can switch to a higher-power eyepiece.
→ Tip: higher magnifications more easily show blur from vibrations or poor air conditions (seeing). Always start low.
Do I Need to Maintain My Telescope?
Yes, but fortunately maintenance is limited. Some tips:
✓ Store your telescope dust-free, preferably in a bag or case.
✓ Use a soft cloth (microfiber) for the housing, never for the optics.
✓ Clean lenses or mirrors only when absolutely necessary and then with special optics cleaners.
→ When in doubt: better leave cleaning or adjustment to an expert.
What is Collimation, and Do I Need to Do it?
Collimation is the alignment of mirrors in a reflector telescope. This ensures a sharp and high-contrast image. Refractors (lens telescopes) rarely need collimation.
✓ For cheaper Newton reflectors, manual adjustment suffices.
✓ For more expensive models or if you do astrophotography, precision collimation is essential.
→ In our manual or blog, you can read step by step how to do this yourself.
How Do I Let My Telescope Acclimatize?
Take your telescope outside at least 30 minutes before observation, so the lenses/mirrors can reach ambient temperature. This prevents warm air currents inside that make the image blurry.
→ Large reflectors sometimes need longer, especially in winter.
What’s the Best Way to Store My Telescope?
✓ Indoors, at room temperature
✓ In a storage case or padded bag
✓ Not in damp spaces or direct sunlight
✓ Store loose accessories separately, well protected against dust and scratches
→ Check our range of bags and cases for suitable protection options.
Does My Telescope Need to Adjust to the Outdoor Temperature?
Yes. Put it outside about 30 minutes in advance so the optics can reach ambient temperature. This prevents blurry images from internal air currents.
Astrophotography Accessories
Can I Take Photos with My Telescope?
Yes, but the possibilities vary by telescope type.
For beginners, a smartphone holder works well to capture the moon or planets.
For more detail or deep-sky you need a telescope with tracking, a suitable camera, and sometimes post-processing.
→ Not sure what fits your telescope? Feel free to ask us for advice.
What Accessories Do I Need for Astrophotography?
That depends on what you want to photograph. This is a commonly used basic set:
✓ Smartphone holder or adapter
✓ Stable tripod or equatorial mount
✓ T-ring or camera adapter (for DSLR)
✓ Moon filter or variable ND filter (for better contrast)
✓ Tracking (motor or built into smart telescope)
→ Ask AstroBob for a suitable proposal, in the bottom right of your screen
Does Every Accessory Fit Every Telescope?
No, not every accessory is universal. Always check the following specifications:
Eyepiece mount: 1.25 inch is standard, 2 inch for larger models
Thread or adapter type: important for camera connections
Compatibility with mount or brand: some accessories are specific
→ On the product pages, we always indicate which models an accessory works with.
What’s the Difference between a Barlow Lens and an Eyepiece?
An eyepiece determines your magnification and field of view. A Barlow lens doubles or triples that magnification, depending on the type (e.g., 2x or 3x). Combined, they provide more flexibility.
→ A good Barlow saves you multiple eyepieces, but quality is important here.
Which Filter Do I Need for Stargazing or Photography?
Different filters are available for visual use and photography:
Moon filter: reduces moon brightness
Color filters: increase contrast for planets
UHC or OIII filters: improve visibility of nebulae (deep-sky)
Solar filter: only safe with reliable, certified filters — never improvise!
→ Always use filters suitable for your telescope type and purpose.
First Use Setup
How Do I Set up My Telescope?
Each telescope comes with a manual, but the basics are almost always the same:
Place the tripod stably on a flat surface.
Securely attach the telescope tube to the mount.
Install the eyepiece holder and the eyepiece itself.
Point at a distant object to align the finder.
Start with a low-power eyepiece (e.g., 25 mm).
→ In our starter guide you’ll find this explained step by step with photos.
What should I Look at First?
Start with bright, large objects such as:
✓ The Moon (preferably during first or last quarter)
✓ Jupiter and/or Saturn (visible as “bright stars”)
→ With a 70 mm telescope, you can already see surprisingly much!
Why Can’t I See Anything or why is the Image Blurry?
Common causes are:
The eyepiece isn’t properly inserted.
The finder isn’t properly aligned yet.
You’re using too high magnification right at the start.
The telescope hasn’t adjusted to outside temperature yet.
You’re looking for an object that hasn’t risen above the horizon yet.
→ Start with a bright object and a low-power eyepiece. Patience is key.
Do I Need to Let My Telescope Adjust to the Temperature First?
Yes. Place the telescope outside for at least 30 minutes before starting, especially with large temperature differences. This prevents blurry images caused by internal air currents.
How Do I Use the Finder or Red-Dot Finder?
First aim at a clear object with the naked eye.
Then:
Look through the finder or activate the red-dot.
Center the object in the finder.
Adjust the finder if the object doesn’t match the view through the telescope.
→ A well-aligned finder saves a lot of frustration.
Telescope Advice Selection Guide
Which Telescope is Best for Me?
Still unsure? Don’t worry, you don’t need to be an expert to choose the right telescope.
AstroBob, our digital AI assistant, helps you in real-time with personalized advice, tailored to what you want to see and where you’re observing. You’ll find him in the bottom right of your screen.
Prefer to explore on your own or get personal advice? With our telescope selection guide you’ll discover which model suits you best in 2 minutes, or call our customer service. All in all, plenty of options! You can also send an email to info@telescoop.nl.
What’s the Difference between a Refractor and a Reflector?
A refractor uses lenses, is compact and maintenance-free – ideal for moon and planets.
A reflector uses mirrors, captures more light for its price – better for deep-sky objects, but sometimes requires adjustment (collimation).
→ Read more in our guide: Refractor vs Reflector
Which Telescope is Suitable for Children?
Child-friendly telescopes are lightweight, quick to set up, and give immediate results. Note:
✓ Minimum aperture of 70 mm
✓ Simple operation (no complex EQ mounts)
✓ Bright objects like the moon or Jupiter visible
→ In our beginner’s selection you’ll see the best-rated models for young astronomers.
Which Telescope is Good for Planets? And for Deep-Sky?
For planets: long focal length, small eyepieces (e.g., 6-10 mm), good sharpness
For deep-sky: large aperture (150 mm or more), low magnification, dark observing site
→ The Sky-Watcher Heritage 130/650 is, for example, a strong all-rounder.
Can I get Help with Choosing?
Certainly! You can reach us by phone, email at info@telescoop.nl, or in the bottom right of your screen. There you’ll find AstroBob, our digital AI assistant. He’s powered by Telescoop.nl experts and knows everything about telescopes.
→ Ask AstroBob your question and get immediate advice, tailored to your needs.
Safety Responsible Use
Is it Safe to Look at the Sun with a Telescope?
Only with a certified solar filter placed in front of the telescope lens. Never without a filter, and never with just an eyepiece filter.
Without a proper solar filter, you can permanently damage your eyes in a fraction of a second.
→ Always use filters specifically made for your telescope type.
→ In doubt? Ask us for help as we’re happy to assist you with safe observing.
Can Children Safely Use a Telescope?
Certainly, when supervised. Pay attention to the following points:
✓ Use a stable setup, preferably at child height
✓ Start with bright objects like the moon or Jupiter
✓ Explain that they should never look directly at the sun
✓ Don’t use a Barlow lens or high magnification for first observations
→ Children from age 8 can observe independently, but supervision remains important.
What’s the Danger of Incorrect Filters or Cheap Accessories?
Cheap, uncontrolled solar filters (e.g., via marketplace or without CE certification) can be dangerous. They might let through invisible infrared radiation that damages your retina. Poor quality Barlow lenses or eyepieces can also severely distort the image or strain your eyes.
→ Always choose quality accessories from reliable brands. We thoroughly test our products.
How Do I Know if My Telescope is Properly Adjusted for Safe Use?
A well-adjusted telescope feels natural when observing. There are no vibrations, no strong distortions, and you don’t need to force your eye.
If in doubt, use a low-power eyepiece and start with the moon or a distant tree.
→ Do you have a headache, blurry vision, or see double images? Then there’s likely an adjustment problem.
Can I Leave My Telescope outside?
Not recommended. Weather influences like moisture, temperature fluctuations, and dust can affect the optics and electronics.
✓ Always use a carrying case or box
✓ Don’t leave the telescope uncovered on balcony or terrace
✓ Preferably store it indoors, dust-free and dry
→ For smart telescopes: charge them indoors or use a power bank, and only use outside during observation.
Returns Right of Withdrawal
Can I Return My Telescope?
Yes. At Telescoop.nl, you have the right to return your order within 14 days of receipt without giving a reason.
The condition is that the product is returned in its original state and undamaged packaging.
→ Easily register your return via our returns page or contact us.
How Exactly Does the Right of Withdrawal Work?
After receiving your order, you have 14 days to consider. Within that period, you can let us know that you want to cancel the order. After that, you have another 14 days to return the product.
Note: we may apply a depreciation in case of visible signs of use or damage.
→ Check the complete return conditions for more details.
Do I Have to Pay the Return Costs Myself?
For a normal return (without product fault), the shipping costs are at your own expense.
If there’s an error on our part, a damaged product, or incorrect delivery, we’ll of course cover the return costs.
→ In that case, always contact us first via support@telescoop.nl.
How Quickly Will I get My Money Back?
Once we receive the product in good condition, we’ll refund the purchase amount within 5 working days via the original payment method. You’ll receive confirmation from us as soon as the refund is processed.
Can I also Exchange a Telescope for a Different Model?
Yes, exchange is possible as long as the product is unused and undamaged. We’re happy to advise you about alternatives.
Contact us via support@telescoop.nl, and we’ll help you right away.
Knowledge Base Inspiration
Where Can I Learn more about Stargazing?
At Telescoop.nl you’ll find not only telescopes but also in-depth information. In our blog section we share practical tips, stargazing guides, and articles about planets, moon phases, and deep-sky objects.
→ You don’t need to be an expert to start. We’ll help you step by step.
Do You Have a Star Calendar?
Yes! Every month we publish an overview of notable events in the night sky — from moon phases and planet oppositions to meteor showers.
→ Check the current star calendar and plan your next observation.
Is there Somewhere I Can Practice Identifying Constellations?
Certainly. Use our digital planisphere or one of the recommended apps (like Stellarium) to learn to recognize constellations and planets. We also explain in our guides how to ‘read’ the sky.
→ Start with recognizable patterns like Orion, the Big Dipper, or Cassiopeia.
What Objects Can I See with My Telescope?
That depends on your location, telescope type, and timing. Here’s an idea:
✓ Moon: craters, mountains, and shadow effects
✓ Jupiter: the four largest moons and cloud bands
✓ Saturn: rings in good seeing conditions
✓ Orion Nebula: gas cloud with star formation
✓ Pleiades: open star cluster, visible even in small telescopes
→ In our observation guides you’ll find seasonal tips.
What’s the Difference between Visual Observing and Astrophotography?
Visual observing is done with the naked eye through an eyepiece: direct, vivid, and without post-processing. Astrophotography requires more technique and processing but shows more details. Many people combine both or start visually and gradually build up.
→ Want to discover what suits you? Check our guide for beginners.
After Purchase Support
Will I also get Help after My Purchase?
Yes, absolutely. At Telescoop.nl, service doesn’t stop after your order.
We’re happy to help with:
✓ Questions about use or installation
✓ Technical support for problems
✓ Choice of accessories or extensions
✓ Access to manuals and knowledge guides
→ Email us at support@telescoop.nl or use the chat in the bottom right.
What if I Don’t Understand Something about My Telescope?
That’s very normal, especially with your first telescope. You can always come to us for explanation, tips, or a step-by-step plan. We’ll think along with you, so you can get started quickly and continue to enjoy stargazing.
→ You can also consult AstroBob: our digital assistant provides immediate explanation based on your question.
Are Spare Parts or Individual Accessories Available Separately?
Yes. From eyepieces to tripods and filters: many parts can be ordered separately.
Even parts for older models are often still available through us or our suppliers.
→ Feel free to send an email with your model and the desired parts, and we’ll look into it.
Do You Have a User Manual?
Yes, each product comes with a basic manual. Additionally, we offer online support through:
✓ Our starter guides
✓ Blogs with tips for beginners
✓ Seasonal calendars for observable objects
✓ FAQs per telescope type
→ Looking for something specific? Just ask via email or chat.
Do You also Offer Help with Expansion or Upgrades?
Certainly. If you want to progress after a while, for example towards deep-sky or astrophotography, we’re happy to think along about:
✓ Suitable eyepieces and filters
✓ Barlow lenses and adapters
✓ Compatible cameras or smartphone holders
→ We ensure your investment can grow with you.
Prefer contact by phone or email?
We can be reached by email at support@telescoop.nl if you need help – or by phone at
(+31) 85 – 77 38 046. Have a general question? Send an email to info@telescoop.nl.
Opening hours:
Monday through Saturday from 09:00 to 17:30.
More about this Unique Hobby
Choosing a telescope often raises more questions than you expected beforehand. And that’s logical: it’s not an everyday purchase.
With a telescope, you’re not just looking at something far away, you’re looking back in time. The light from stars and galaxies takes years, centuries, or even millions of years to reach us.
So when you look up “now”, you’re seeing how the universe looked long ago.
That perspective is impressive, and it’s good to know you don’t have to dive in alone.
Do You Have any Questions? We’re Here to Help.
Choosing a telescope often raises more questions than you initially expected. And that makes sense: it’s not an everyday purchase. You’re literally looking further than ever before, so it’s reassuring to know you’re not alone.
Whether you’re deciding between models, wondering what exactly you can see, or need help with usage: at Telescoop.nl, you won’t get a standard response, but personal advice from people who truly understand.
Real Experts, No Scripts
Our customer service is more than a helpdesk. We are stargazers, astrophotographers, testers, people who started with the same questions as you. No recordings, no chatbots with empty answers.
Instead, a team that listens, thinks along, and finds the right solution with you.
AstroBob: 24/7 Help from a Smart Assistant
Need a quick answer without waiting?
In the bottom right of your screen, you’ll find AstroBob, our AI assistant. Trained on thousands of questions and powered by our team’s knowledge. He knows exactly:
Which telescope suits which level
Which eyepieces you need for planets or deep-sky
How to set up, focus, or clean a telescope
Which accessories are compatible and which aren’t
→ Perfect for immediate help outside business hours, or when you just need quick assistance.
📞 Prefer Human Contact?
Of course, you can also talk to us directly.
We’re available Monday through Saturday, 9:00 AM to 5:30 PM via:
Email: info@telescoop.nl
Phone: (+31) 85 – 77 38 046
No phone menus, no fifteen-minute wait times, just someone who helps you right away.
Your Guide, Even after your Purchase
Our help doesn’t stop after your order. In fact, we think it’s important that you continue using your telescope with confidence. That’s why we offer:
Extensive FAQs guides for every phase
Workshops on request for schools, businesses, and recreation
Spare parts extensions for growing your hobby
Help with maintenance, adjustment, and updates
Ready to Explore the Universe? We’ll Help You Find the Best Starting Point
You don’t have to do it alone. With our guides, AstroBob, and personal assistance, we’ll build your stargazing experience together.
