{"id":7269,"date":"2025-02-12T13:49:37","date_gmt":"2025-02-12T12:49:37","guid":{"rendered":"https:\/\/telescoop.rabdevelopment.nl\/?page_id=7269"},"modified":"2026-07-07T21:56:39","modified_gmt":"2026-07-07T19:56:39","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.telescoop.nl\/en\/klachten\/","title":{"rendered":"Complaints"},"content":{"rendered":"<p class=\"wp-block-paragraph\">At Telescoop.nl, customer satisfaction is our top priority. If, for any reason, our service or a product does not meet your expectations, we\u2019d like to hear from you. We view a complaint as an opportunity to improve our service and always strive to find an appropriate solution.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">This is how our complaint procedure works<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Email your complaint to <strong><a href=\"mailto:support@telescoop.nl\">support@telescoop.nl<\/a><\/strong>, along with your order number and (for product complaints) preferably a few photos. You will receive a confirmation of receipt within 1 business day, and we aim to provide a substantive solution within 5 business days. If a complaint requires further investigation, we will let you know within that timeframe when you can expect a full response.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We are affiliated with WebwinkelKeur. If you cannot resolve a dispute with us, you can report your dispute free of charge for mediation via <a href=\"https:\/\/www.webwinkelkeur.nl\/kennisbank\/consumenten\/geschil\" target=\"_blank\" rel=\"noopener\">WebshopKeur Disputes<\/a>. If this does not lead to a solution, the dispute can be submitted to the independent dispute committee of WebwinkelKeur, the decision of which is binding for both parties.<\/p>","protected":false},"excerpt":{"rendered":"<p>Bij Telescoop.nl staat klanttevredenheid centraal. Voldoet onze service of een product onverhoopt niet aan je verwachtingen, dan horen we dat graag, we beschouwen een klacht als een kans om onze dienstverlening te verbeteren en zoeken altijd naar een passende oplossing. Zo werkt onze klachtenprocedure Mail je klacht naar support@telescoop.nl, met je ordernummer en (bij een [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7269","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":7260,"url":"https:\/\/www.telescoop.nl\/en\/veelgestelde-vragen\/","url_meta":{"origin":7269,"position":0},"title":"Frequently asked questions (F.A.Q)","author":"admin","date":"12-02-2025","format":false,"excerpt":"Antwoord op veelgestelde vragen Vind je antwoord hieronder Bestellen & verzendenWat zijn de verzendkosten?De verzendkosten zijn afhankelijk van het formaat en gewicht van je bestelling; je ziet het exacte bedrag in de checkout, v\u00f3\u00f3rdat je afrekent.\u00a0Hoe weet ik of een telescoop op voorraad is? Bij elk product zie je een\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":7323,"url":"https:\/\/www.telescoop.nl\/en\/verzendinformatie\/","url_meta":{"origin":7269,"position":1},"title":"Shipping Information","author":"admin","date":"12-02-2025","format":false,"excerpt":"In het kort Verzendkostenvariabel, op basis van formaat en gewicht je ziet het exacte bedrag in de checkoutTelescopen groter dan 6 inchaltijd een verzendtoeslag, berekend op volume en gewichtLevertijd Nederland & Belgi\u00eb (op voorraad)binnen 24 uur, behalve op zondagLevertijd buitenlandvrijwel heel Europa, tarieven in de checkoutBezorging aan huis (brengservice)mogelijk voor\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":7267,"url":"https:\/\/www.telescoop.nl\/en\/algemene-voorwaarden\/","url_meta":{"origin":7269,"position":2},"title":"General conditions","author":"admin","date":"12-02-2025","format":false,"excerpt":"Inhoudsopgave Artikel 1 \u2013 DefinitiesArtikel 2 \u2013 Identiteit van de ondernemerArtikel 3 \u2013 ToepasselijkheidArtikel 4 \u2013 Het aanbodArtikel 5 \u2013 De overeenkomstArtikel 6 \u2013 HerroepingsrechtArtikel 7 \u2013 Kosten in geval van herroepingArtikel 8 \u2013 Uitsluiting herroepingsrechtArtikel 9 \u2013 De prijsArtikel 10 \u2013 Conformiteit en garantieArtikel 11 \u2013 Levering en uitvoeringArtikel\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":7325,"url":"https:\/\/www.telescoop.nl\/en\/verhuurbeleid\/","url_meta":{"origin":7269,"position":3},"title":"Rental Policy","author":"admin","date":"12-02-2025","format":false,"excerpt":"Renting a telescope from Telescoop.nl is an accessible way to get acquainted with stargazing without making a large initial investment. To ensure a smooth process for everyone, we have established clear agreements. This telescope rental policy outlines all the terms, rights, and responsibilities that apply\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":3,"url":"https:\/\/www.telescoop.nl\/en\/privacyverklaring\/","url_meta":{"origin":7269,"position":4},"title":"Privacy Statement Telescoop.nl","author":"admin","date":"11-02-2025","format":false,"excerpt":"Versie 2.1 \u2014 juli 2026 Telescoop.nl respecteert je privacy. In deze verklaring leggen we uit welke persoonsgegevens we verwerken, waarom we dat doen en welke rechten je hebt volgens de AVG (GDPR). 1. Welke gegevens verwerken wij? Wanneer je een bestelling plaatst of contact met ons opneemt, verwerken wij: naam,\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1132,"url":"https:\/\/www.telescoop.nl\/en\/contact-2\/","url_meta":{"origin":7269,"position":5},"title":"Contact","author":"admin","date":"07-07-2018","format":false,"excerpt":"Contact Wij zijn een online specialist zonder fysieke winkel of showroom. Dat houdt onze kosten laag en onze focus scherp: eerlijk advies, zorgvuldig geselecteerde telescopen en een team dat zelf sterrenkijkt. Advies nodig? We nemen alle tijd voor je per mail, telefoon of WhatsApp.E-mail: support@telescoop.nl\u00a0 op werkdagen reageren we meestal\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.telescoop.nl\/en\/wp-json\/wp\/v2\/pages\/7269","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.telescoop.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.telescoop.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.telescoop.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.telescoop.nl\/en\/wp-json\/wp\/v2\/comments?post=7269"}],"version-history":[{"count":2,"href":"https:\/\/www.telescoop.nl\/en\/wp-json\/wp\/v2\/pages\/7269\/revisions"}],"predecessor-version":[{"id":109105,"href":"https:\/\/www.telescoop.nl\/en\/wp-json\/wp\/v2\/pages\/7269\/revisions\/109105"}],"wp:attachment":[{"href":"https:\/\/www.telescoop.nl\/en\/wp-json\/wp\/v2\/media?parent=7269"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}