{"id":23879,"date":"2018-07-09T11:19:52","date_gmt":"2018-07-09T09:19:52","guid":{"rendered":"https:\/\/www.telescoop.nl\/support\/"},"modified":"2025-07-31T09:24:54","modified_gmt":"2025-07-31T07:24:54","slug":"support","status":"publish","type":"page","link":"https:\/\/www.telescoop.nl\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"
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Support center<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Don't worry, we're always here to help.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Frequently Asked Questions Answered<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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General<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you have a physical location?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, we don\u2019t have a physical store, but we do have warehouses throughout the Netherlands and Europe. Don\u2019t worry: our customer service is available 7 days a week, and all our products are quickly and reliably available from our own stock through our webshop. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you ship worldwide?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, we ship worldwide. Please note that shipping costs and delivery times may vary depending on the destination country. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIn which currency will my order be charged?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We accept both USD and EUR. The currency is automatically adjusted based on your location, or you can select it manually on our website. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I track my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

After placing your order, you\u2019ll receive a tracking number to monitor your package through the shipping service.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the shipping costs?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Shipping is free.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does it take for my order to be delivered?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Delivery time varies depending on the destination country. Within Europe, it typically takes 1-5 business days, while international shipments may take 5-10 business days. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I return my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, you can return your order within 30 days of receipt, provided the product is in its original condition and packaging. Contact our customer service for instructions. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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You can reach us via email or the contact form on our website. Our team aims to respond within 24 hours. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We regularly have offers and discounts. Subscribe to our newsletter to stay informed about exclusive deals. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if my product arrives damaged?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If your product arrives damaged, contact our customer service immediately. Include photos of the damaged product so we can help you quickly. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre you amateur astronomers yourselves?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Absolutely! Our team consists of passionate amateur astronomers and space enthusiasts. We test our products ourselves and know exactly what works and doesn\u2019t work for both beginners and advanced users. Whether you want to view the moon for the first time or are looking for deep-sky objects: we always advise from personal experience. Our mission is to make stargazing accessible and fun for everyone. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Questions about specific telescopes<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Products<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere are my images stored?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Saved images are automatically stored in your smartphone's photo gallery.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I access the different modes of the Hestia?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Click the camera icon in the Space Center, then use the menu or shortcut to change modes: landscape, sun, moon, deep sky, or planet.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I access landscape mode?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Click the camera tab in the application and select landscape mode.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I check if my smartphone is compatible with the Hestia?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

To check your smartphone\u2019s compatibility, you need to know if you have an iPhone or Android. For iPhones, you need at least iOS 16 and iPhone 8 or higher. For deep sky observations, you need iPhone 13 or higher. For Android phones, the Samsung Galaxy S20 and higher, Google Pixel 5 and higher, and various Xiaomi and Oppo models are compatible. Tablets and Chromebooks are not compatible. If you can\u2019t find the Gravity by Vaonis app in your phone\u2019s app store, it means your phone is not compatible. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes the Hestia stack images?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, the Gravity by Vaonis app uses image stacking technology to enhance captured light and improve the image.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I prevent my smartphone from falling while tracking?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Removable magnets keep your smartphone in place on the Hestia and ensure the phone\u2019s lens is correctly aligned with the eyepiece.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs it really a telescope or just a lens for a smartphone?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

It's an optical system with lenses and prisms that direct collected light to the phone's sensor.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes the Hestia work with smartphones that have four rear cameras?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, the Hestia is compatible with smartphones that have four cameras, but will only use the main camera to take photos.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I buy a Hestia solar filter?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The solar filter is only available as part of the Solar Pack or Ultimate Pack and cannot be purchased separately.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I use Hestia with my phone case on?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, you don't need to remove your case to use Hestia.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the battery life of Hestia?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Hestia doesn't have a battery. It's an optical system that works without electronics or mechanics. Usage time depends entirely on your smartphone's battery. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhich tripods are compatible with Hestia?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

A compatible tripod must:<\/p>\n

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  • Have a fluid head or pan-tilt head with two axes (horizontal and vertical), and a 3\/8\u2033 thread.<\/li>\n
  • Be able to support a minimum weight of 500 grams.<\/li>\n
  • Be stable and sturdy enough to prevent vibrations.<\/li>\n<\/ul>\n

    Note:<\/strong> Smartphone tripods and ball heads are not compatible with Hestia.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I observe planets with Hestia?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    Yes, with Hestia you can:<\/p>\n

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    • Observe the phases of Venus.<\/li>\n
    • View Jupiter's moons.<\/li>\n
    • Distinguish Saturn's rings.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes Hestia have a GoTo system?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      No, Hestia doesn't have a GoTo function and cannot automatically track objects. The Gravity by Vaonis<\/strong> The app helps you manually aim and track objects. A motorized mount will be available in 2024 to provide these features. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

      \n\t\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan Hestia track objects?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      No, Hestia cannot automatically track objects. The Gravity by Vaonis<\/strong> app provides guidance for manual tracking. A motorized mount is being considered for use with Hestia. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

      \n\t\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I observe landscapes, birds, or other objects during the day with Hestia?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      Yes, although the app doesn't offer a special mode for daytime observations, you can use Hestia and your smartphone camera to view distant objects like landscapes and animals.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

      \n\t\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat can be observed with Hestia?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      With Hestia and the Gravity by Vaonis<\/strong> app, you can:<\/p>\n

        \n
      • During the day:<\/strong> Observe the sun and sunspots (a solar filter is necessary), as well as total and partial solar eclipses.<\/li>\n
      • At night:<\/strong> View the moon, stars, and brightest deep-sky objects such as star clusters, nebulae, and galaxies.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

        Support center Don’t worry, we’re always here to help. Frequently Asked Questions Answered General Do you have a physical location? No, we don’t have a physical store, but we do have warehouses throughout the Netherlands and Europe. Don’t worry: our customer service is available 7 days a week, and all our products are quickly and […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth-no-heading.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-23879","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":112234,"url":"https:\/\/www.telescoop.nl\/en\/cursus-astrofotografie\/","url_meta":{"origin":23879,"position":0},"title":"Online astrophotography course","author":"Info telescoop","date":"22-09-2026","format":false,"excerpt":"Online video courses by Wido Oerlemans for the Seestar S30, S30 Pro, S50 and S50 Pro and for planetary photography. What you will learn, what it costs, and who it is for.","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/img.youtube.com\/vi\/SMJV2LZOy0s\/0.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":7260,"url":"https:\/\/www.telescoop.nl\/en\/veelgestelde-vragen\/","url_meta":{"origin":23879,"position":1},"title":"Frequently asked questions (F.A.Q)","author":"admin","date":"12-02-2025","format":false,"excerpt":"Answers to frequently asked questions Find the answer below. Order & ShippingWhat are the shipping costs? If your order fits in one regular box, you pay a fixed amount in the Netherlands and Belgium. For large telescopes, we charge a fixed amount based on size and weight. The exact amount is shown in the checkout before you pay.How do I know if my order is ready for shipping?\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":14,"url":"https:\/\/www.telescoop.nl\/en\/retour-en-annuleringsbeleid\/","url_meta":{"origin":23879,"position":2},"title":"Return and Cancellation Policy","author":"admin","date":"12-02-2025","format":false,"excerpt":"You don\u2019t like your telescope quite as much, but you still want to continue stargazing? Let us know, we\u2019d be happy to work with you to find a suitable alternative. In short: 30 days from the day of receipt. Return via support@telescoop.nl, phone or WhatsApp. Return within 14 days of your notification. Return costs for your own account (standard package approx. \u20ac7.25;\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":3,"url":"https:\/\/www.telescoop.nl\/en\/privacyverklaring\/","url_meta":{"origin":23879,"position":3},"title":"Privacy Statement Telescoop.nl","author":"admin","date":"11-02-2025","format":false,"excerpt":"Version 2.1 \u2014 July 2026 Telescoop.nl respects your privacy. In this statement, we explain which personal data we process, why we do so, and what rights you have under the GDPR (GDPR). 1. What data do we process? When you place an order or contact us, we process: name,\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":7269,"url":"https:\/\/www.telescoop.nl\/en\/klachten\/","url_meta":{"origin":23879,"position":4},"title":"Complaints","author":"admin","date":"12-02-2025","format":false,"excerpt":"At Telescoop.nl State, customer satisfaction is central. If our service or a product unexpectedly does not meet your expectations, we would be happy to hear from you; we view a complaint as an opportunity to improve our service and always seek a suitable solution. This is how our complaint procedure works: Mail your complaint to support@telescoop.nl, with\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":109246,"url":"https:\/\/www.telescoop.nl\/en\/telescoop-kopen-belgie\/","url_meta":{"origin":23879,"position":5},"title":"Buying a telescope in Belgium: shipping, payment, and warranty","author":"Info telescoop","date":"13-07-2026","format":false,"excerpt":"Buying a telescope in Belgium? Pay with Bancontact, delivery within two working days, 30 days return period, and shipping costs are immediately visible in your shopping cart.","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.telescoop.nl\/en\/wp-json\/wp\/v2\/pages\/23879","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.telescoop.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.telescoop.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.telescoop.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.telescoop.nl\/en\/wp-json\/wp\/v2\/comments?post=23879"}],"version-history":[{"count":0,"href":"https:\/\/www.telescoop.nl\/en\/wp-json\/wp\/v2\/pages\/23879\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.telescoop.nl\/en\/wp-json\/wp\/v2\/media?parent=23879"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}