{"id":14,"date":"2025-02-12T14:03:19","date_gmt":"2025-02-12T13:03:19","guid":{"rendered":"https:\/\/telescoop.rabdevelopment.nl\/?page_id=14"},"modified":"2026-07-07T22:02:19","modified_gmt":"2026-07-07T20:02:19","slug":"return-and-cancellation-policy-2","status":"publish","type":"page","link":"https:\/\/www.telescoop.nl\/en\/retour-en-annuleringsbeleid\/","title":{"rendered":"Return and Cancellation Policy"},"content":{"rendered":"

Not completely satisfied with your telescope, but still want to keep stargazing? Let us know, we're happy to help you find a suitable alternative. <\/p>\n\n\n\n

In brief<\/h2>\n\n\n\n
Thinking time<\/strong><\/td>30 days from the day after receipt<\/td><\/tr>
Report return<\/strong><\/td>via support@telescoop.nl<\/a>, phone or WhatsApp<\/td><\/tr>
Return<\/strong><\/td>within 14 days of your notification<\/td><\/tr>
Return costs<\/strong><\/td>at your own expense (standard package approx. \u20ac7.25; larger telescopes more)<\/td><\/tr>
Refund<\/strong><\/td>full purchase price including original shipping costs, within 14 days<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

That's how it works<\/h2>\n\n\n\n

Not satisfied with your purchase? You have with us 30-day cooling-off period<\/strong>, calculated from the day after you (or someone you have designated) received the product. You do not need to provide a reason.<\/p>\n\n\n\n

Step 1: Report your return.<\/strong> Let us know within the cooling-off period that you wish to return, via support@telescoop.nl<\/a>, by phone or by WhatsApp. You may use the statutory model withdrawal form for this, but a simple message is also fine.<\/p>\n\n\n\n

Step 2: Send the product back<\/strong>, within 14 days of your notification, to:<\/p>\n\n\n\n

\n

Telescoop.nl Zeilmakersstraat 15 8601 WT Sneek<\/p>\n<\/blockquote>\n\n\n\n

Pack the product securely, preferably in the original box with all supplied accessories, and include a copy of your order confirmation or invoice so we can process your return quickly. Keep your shipping receipt. Unsure how to safely pack a large telescope for return? Email us, and we'll help you figure it out.<\/p>\n\n\n\n

Step 3: Get your money back.<\/strong> You will receive a full refund of the purchase price, including the original shipping costs (if you chose a more expensive delivery option than our standard one, we will refund the standard rate). We will pay within 14 days of your cancellation notice, once we have received the product or you have proven that it has been shipped. The refund will be processed using the same payment method as your purchase, at no additional cost.<\/p>\n\n\n\n

Good to know<\/h2>\n\n\n\n

You may unpack and inspect the product as you would in a store. If the product has been used or damaged beyond what is necessary for inspection, we may deduct from your refund.<\/p>\n\n\n\n

With the exception of the right of withdrawal, products that are specially composed, modified, or personalized for you are excluded.<\/p>\n\n\n\n

Questions about returns? Email support@telescoop.nl<\/a>, on weekdays we usually respond within a few<\/p>","protected":false},"excerpt":{"rendered":"

Bevalt je telescoop niet helemaal, maar wil je w\u00e9l blijven sterrenkijken? Laat het ons weten, we denken graag met je mee over een passend alternatief. In het kort Bedenktijd 30 dagen vanaf de dag na ontvangst Retour melden via support@telescoop.nl, telefoon of WhatsApp Terugsturen binnen 14 dagen na je melding Retourkosten voor eigen rekening (standaardpakket […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":7267,"url":"https:\/\/www.telescoop.nl\/en\/algemene-voorwaarden\/","url_meta":{"origin":14,"position":0},"title":"General conditions","author":"admin","date":"12-02-2025","format":false,"excerpt":"Inhoudsopgave Artikel 1 \u2013 DefinitiesArtikel 2 \u2013 Identiteit van de ondernemerArtikel 3 \u2013 ToepasselijkheidArtikel 4 \u2013 Het aanbodArtikel 5 \u2013 De overeenkomstArtikel 6 \u2013 HerroepingsrechtArtikel 7 \u2013 Kosten in geval van herroepingArtikel 8 \u2013 Uitsluiting herroepingsrechtArtikel 9 \u2013 De prijsArtikel 10 \u2013 Conformiteit en garantieArtikel 11 \u2013 Levering en uitvoeringArtikel\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":109246,"url":"https:\/\/www.telescoop.nl\/en\/telescoop-kopen-belgie\/","url_meta":{"origin":14,"position":1},"title":"Buying a telescope in Belgium: shipping, payment, and warranty","author":"Info telescoop","date":"13-07-2026","format":false,"excerpt":"Buying a telescope in Belgium? Shipping from \u20ac9.95, pay with Bancontact, delivery within two business days, and a 30-day cooling-off period. Here's how it works.","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":7260,"url":"https:\/\/www.telescoop.nl\/en\/veelgestelde-vragen\/","url_meta":{"origin":14,"position":2},"title":"Frequently asked questions (F.A.Q)","author":"admin","date":"12-02-2025","format":false,"excerpt":"Antwoord op veelgestelde vragen Vind je antwoord hieronder Bestellen & verzendenWat zijn de verzendkosten?De verzendkosten zijn afhankelijk van het formaat en gewicht van je bestelling; je ziet het exacte bedrag in de checkout, v\u00f3\u00f3rdat je afrekent.\u00a0Hoe weet ik of een telescoop op voorraad is? Bij elk product zie je een\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":11592,"url":"https:\/\/www.telescoop.nl\/en\/telescoop-huren\/","url_meta":{"origin":14,"position":3},"title":"Telescope rental","author":"admin","date":"17-02-2025","format":false,"excerpt":"Een telescoop huren is een mooie manier om op een laagdrempelige en flexibele manier kennis te maken met sterrenkijken zonder grote investering. Door te huren krijg je toegang tot een goed werkende telescoop, zonder direct een grote investering te doen. Ideaal als je wilt uitproberen of sterrenkijken iets voor jou\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"telescoop huren","src":"https:\/\/i0.wp.com\/www.telescoop.nl\/wp-content\/uploads\/2025\/04\/cropped-Favicon_telescoop.nl_blauw.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":3,"url":"https:\/\/www.telescoop.nl\/en\/privacyverklaring\/","url_meta":{"origin":14,"position":4},"title":"Privacy Statement Telescoop.nl","author":"admin","date":"11-02-2025","format":false,"excerpt":"Versie 2.1 \u2014 juli 2026 Telescoop.nl respecteert je privacy. In deze verklaring leggen we uit welke persoonsgegevens we verwerken, waarom we dat doen en welke rechten je hebt volgens de AVG (GDPR). 1. Welke gegevens verwerken wij? Wanneer je een bestelling plaatst of contact met ons opneemt, verwerken wij: naam,\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":7325,"url":"https:\/\/www.telescoop.nl\/en\/verhuurbeleid\/","url_meta":{"origin":14,"position":5},"title":"Rental Policy","author":"admin","date":"12-02-2025","format":false,"excerpt":"Renting a telescope from Telescoop.nl is an accessible way to get acquainted with stargazing without making a large initial investment. To ensure a smooth process for everyone, we have established clear agreements. 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